Privacy Policy

Effective Date: October 2025

Last updated: 9th July 2026

At B2BNC Training Ltd (“we”, “our”, or “us”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, use our services, or contact us.

1. Information We Collect

We may collect and process the following types of personal information:

  • Personal details such as your name, email address, telephone number, postal address, and company details (where applicable).
  • Account information, including login credentials and account activity.
  • Booking and course information, including course enrolments, assessments, qualifications, and learning progress.
  • Payment information. Payments are processed securely through trusted third-party payment providers. We do not store your full payment card details.
  • Communications with us, including emails, enquiries, customer support requests, and feedback.
  • Technical information such as your IP address, browser type, device information, and website usage data collected through cookies and similar technologies.

2. How We Use Your Information

We use your personal information to:

  • Deliver and manage our training courses, assessments, qualifications, and related services.
  • Process bookings, payments, invoices, and refunds.
  • Create and manage your learner account.
  • Communicate important updates relating to your bookings, qualifications, or services.
  • Respond to enquiries and provide customer support.
  • Improve our website, services, and customer experience.
  • Send marketing communications where you have provided consent or where permitted by law. You can unsubscribe at any time.
  • Detect, prevent, and investigate fraud, security incidents, or misuse of our services.
  • Comply with legal and regulatory obligations.

3. Lawful Basis for Processing

Where applicable under the UK General Data Protection Regulation (UK GDPR), we process your personal information because:

  • It is necessary to fulfil a contract with you.
  • We have a legal obligation to do so.
  • We have your consent.
  • We have a legitimate business interest, provided your rights do not override those interests.

4. Data Protection and Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Payment transactions are encrypted and processed securely by trusted third-party payment providers. While we take reasonable steps to protect your information, no method of internet transmission or electronic storage is completely secure.

5. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only where necessary with:

  • Awarding organisations, accreditation bodies, or training partners involved in delivering qualifications.
  • Payment service providers.
  • IT service providers and website hosting providers.
  • Professional advisers where necessary.
  • Regulatory authorities, law enforcement agencies, or courts where required by law.

All third parties are expected to protect your information and only use it for the services they provide to us.

6. Cookies

Our website uses cookies and similar technologies to improve website performance, analyse visitor behaviour, remember user preferences, and enhance your browsing experience.

Where required by law, we will request your consent before placing non-essential cookies on your device.

For detailed information about the cookies we use, their purpose, and how you can manage your preferences, please refer to our separate Cookies Policy.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Retention periods may vary depending on the type of service provided and applicable legal or regulatory requirements.

8. Your Rights

Under UK GDPR, you may have the right to:

  • Access your personal information.
  • Correct inaccurate or incomplete information.
  • Request deletion of your personal information where applicable.
  • Restrict or object to certain processing activities.
  • Request the transfer of your personal data where applicable.
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with the Information Commissioner’s Office (ICO).

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Any updates will be published on this page together with the revised effective date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

B2BNC Training Ltd

Email: support@b2bnctraining.co.uk

Telephone: 020 4634 0001

Registered Office Address: 128 City Road London EC1V 2NX